Frequently Asked Questions

Required documents vary by insurance type: • Vehicle Insurance: Emirates ID, Driving License, Vehicle Registration, Passport copy • Medical Insurance: Emirates ID, Passport, Visa copy, Salary certificate • Travel Insurance: Passport, Visa, Travel itinerary, Emirates ID • Cargo Insurance: Commercial license, Cargo details, Shipping documents Our team will guide you through the specific requirements for your chosen insurance type.

Yes, we provide comprehensive insurance services across all seven Emirates in the UAE. Our network of partners and service providers ensures you receive quality coverage and support whether you're in Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, or Umm Al Quwain.

Premium recovery is a service where we help you collect insurance premiums that are due to you. This includes: • Collecting overdue premiums from clients • Managing payment schedules and reminders • Handling premium collection procedures • Ensuring timely payment processing This service ensures that your insurance coverage remains active and up-to-date.

Travel insurance covers trip-related risks like cancellations, lost luggage, and emergency medical expenses while traveling. Medical insurance provides ongoing healthcare coverage for routine and emergency medical care in your home country. Travel insurance is temporary and trip-specific, while medical insurance is continuous coverage.

Our digital platform provides instant quotes for most standard insurance products within minutes. For complex coverage or specialized policies, our experts will provide a detailed quote within 24 hours. You can request quotes through our website, WhatsApp, or by calling our customer service team.

Claim servicing is handled by the respective insurance providers to ensure: • Specialized expertise in claim processing • Faster resolution times • Direct communication with insurance companies • Professional claim handling procedures We work with reputable insurance companies to ensure reliable claim processing for our clients.

We offer comprehensive motor insurance including third-party liability (mandatory), comprehensive coverage, and specialized policies for luxury vehicles, motorcycles, and commercial fleets. Our vehicle insurance covers accidents, theft, fire damage, natural disasters, and provides 24/7 roadside assistance across the UAE.

Yes, we believe in tailored insurance solutions. You can customize coverage limits, add optional benefits, adjust deductibles, and include specific riders based on your unique needs. Our insurance advisors work with you to create a policy that provides optimal protection within your budget.

We offer flexible payment options including: • Annual premium payment • Semi-annual payments • Quarterly installments • Payment Links (having extra charges) • Cash, bank transfers • Credit card payments Payment terms can be discussed based on your preference and the insurance type you choose.

We make renewal simple and hassle-free. Our team contacts you well before expiry with renewal options. You can renew online through our portal, via WhatsApp, or by visiting our office. We'll review your coverage annually to ensure it still meets your needs and offer competitive renewal rates.